Dolphin Tutorials
Version 6


Dolphin Power Dialer How to Import Phone List Version 6
Tutorial on how to upload a list to the newest version of the Dolphin Dialer.

Report Builder Dolphin Dialer Version 6
This tutorial will cover how to use the Dolphin Dialer Version 6 report builder.

Getting Started Version 5


Installing Dolphin Dialer
How to install the Dolphin Dialer and get started with your new outbound calling system.

Using Dolphin Dialer Overview
This video shows how to use your Dolphin Dialer to start making calls in both manual mode and in power dialing mode. It also goes over the main features including call backs, email, custom fields, transfers, and more!

General


1 - How to Setup a USB Headset with Dolphin Dialer
http://www.dolphindialer.com In this tutorial, you will see how to setup a USB headset and a microphone with the Dolphin Pro Power Seller.

2 - How to Create Reports with Dolphin Dialer
http://www.dolphindialer.com In this tutorial, we'll show how to create reports with Dolphin Dialer from a phone list. Keep track and manage your leads easily with these custom reports.

3 - How to Change the Caller ID in Dolphin Power Dialer
In this tutorial, you'll learn How to Change the Caller ID in the Dolphin Power Seller.

Phone List Manager


4 - How to Convert Excel Files to CSV for Dolphin Dialer
http://www.dolphindialer.com How to Convert Excel Files to CSV for use with Dolphin Dialer. This video is a demonstration showing how to use Microsoft Excel and get the correct file type when loading your phone lists into the Dolphin Pro Power Dialer software system.

5 - How to Convert OpenOffice Files to CSV for Dolphin Dialer
http://www.dolphindialer.com How to Convert OpenOffice Files to CSV for use with the Dolphin Dialer. This video is a demonstration showing how to use free software in place of Microsoft Excel to get the correct file type when loading your lead lists into the Dolphin Power Dialer software.

6 - How to Import a Phone List for Dolphin Dialer
http://www.dolphindialer.com How to Import a Phone List for Dolphin Dialer - In this tutorial, you'll see a very detailed demonstration on how to import a lead list in your Dolphin Dialer so you can start making calls and increasing your sales right away.

7 - How to Map a Phone List in Dolphin Power Dialer
http://www.evs7.com In this tutorial, you'll learn How to map a phone list in Dolphin Power Dialer.

8 - DNC Scrubber Walkthrough
A brief walkthrough on how to use the EVS7 DNC scrubber.

Power Dialer


9 - How to Call a List Again in Dolphin Dialer
Quick tutorial showing you how to call a specific disposition list you've setup in Dolphin Dialer.

10 - How to Customize the Button Labels for Dolphin Dialer
http://www.dolphindialer.com How to Customize the Button Labels for Dolphin Dialer - Watch our tutorial to change the label names to whatever you would like for your Dolphin Pro Power Seller.

11 - How to Create Multi PAM (1 Click VM Messages)
Tutorial showing how to create multiple pre-recorded voicemail messages (PAMs).

12 - How to Use Multi PAM (1 Click VM Messages)
Tutorial showing how to use multiple pre-recorded voicemail messages (PAMs).

13 - How to Change and Use Scripts in Dolphin Dialer
http://www.dolphindialer.com In this tutorial, you'll learn how to change and use scripts in Dolphin Dialer.

14 - How to Setup & Use Emails in Dolphin Dialer
http://www.dolphindialer.com In this tutorial, you'll learn how to setup and use email in the Dolphin Dialer. Now you can send emails to your prospects to help your marketing efforts.

15 - How Adjust the Number of Rings to Answer in Dolphin Dialer
Tutorial showing How Adjust the Number of Rings to Answer in Dolphin Dialer.

16 - How to Transfer and Conference Call using Dolphin Dialer
Outline of the Steps for Transfers and Conference Calls in the Power Dialer
BLIND (COLD) TRANSFER:
(1) Select the Number in the Transfer Number drop-down box.
(2) Click the Blind Transfer button.
WARM (SUPERVISED) TRANSFER:
(1) Click the Hold button.
(2) Select the Number in the Transfer Number drop-down box.
(3) Click the small red Call button.
(4) Speak to the person you are transferring the call to.
(5) Click the S-Tran button.
3-WAY CONFERENCE CALL:
(1) Click the Hold button.
(2) Select the Number in the Transfer Number drop-down box.
(3) Click the small red Call button.
(4) Speak to the person you are adding to the Conference Call.
(5) Click the 3-Way button.
(6) Click the Hang Up button when you are finished with the call. (This will disconnect the Conference Call.)

17 - How to Record Calls using Dolphin Dialer
http://www.dolphindialer.com In this tutorial, learn How to Record Calls using Dolphin Power Dialer. Just one of the many features included in the Dolphin Pro Power Seller.

Administrator


18 - Move Your Dolphin to another PC
If you have a portable license or a private tenant with multiple agents, this tutorial video will show you how to move your Dolphin dialer from one computer to another.
If you don't have a private tenant setup, use this form to request:
www.helpmedial.com/move

19 - How to Use Call Center Monitoring Tool for EVS7 Software
www.evs7.com Tutorial showing How to Set Up Use Monitoring Tool for EVS7 Software
